Effective Date: July 5, 2026

Thank you for choosing FNL Tajne, operated by EJDOM LLC.

We stand behind the quality of our educational programs while also protecting the integrity of our digital products. Please read this Refund Policy carefully before making a purchase.

1. Digital Courses & Educational Programs

We offer a 30-Day Conditional Money-Back Guarantee for eligible digital educational programs.

A full refund may be requested within 30 calendar days of the purchase date only if you have never logged into the purchased course or digital program.

The first successful login into the course platform constitutes access to the digital content and permanently waives eligibility for a refund.

No refunds will be granted:

- after the first login;
- after 30 calendar days from the purchase date;
- if course materials have been accessed, viewed, or downloaded where technically possible.

2. Mentoring & Coaching

Mentoring, coaching sessions, consultations, strategy calls, and similar personalized services are non-refundable once a session has been scheduled or delivered.

If a mentoring session has not yet been scheduled, refund requests may be reviewed on a case-by-case basis at our sole discretion.

3. Memberships & Software

Memberships, software subscriptions, digital tools, software licenses, and recurring services may have separate cancellation or refund terms, which will be displayed on the applicable product page.

Unless otherwise stated, payments already processed are non-refundable.

4. Physical Products

If we offer books, promotional merchandise, or other physical products, separate return and refund conditions may apply.

Where applicable, physical products must be returned unused and in their original condition before a refund can be processed.

5. Refund Request Procedure

To request a refund, please contact us at:
mentor@fnltajne.com

Please include:

- Your full name
- Email address used for the purchase
- Order number (if available)
- Product purchased
- Reason for your request

Incomplete requests may require additional information before review.

6. Refund Processing

Approved refunds are generally processed within 5–10 business days.

Actual processing times may vary depending on your payment provider or financial institution.

7. Chargebacks

We encourage customers to contact us before initiating a chargeback.

Initiating a chargeback without first attempting to resolve the matter with us may result in suspension or permanent termination of access to our products and services.

8. Abuse Prevention

We reserve the right to refuse refunds where we determine, in our sole discretion, that a refund request involves:

- fraud;
- abuse of our refund policy;
- excessive refund activity;
- chargeback abuse;
- violation of our Terms of Use;
- misuse of our educational materials.

We reserve the right to verify account activity, login history, course access records, and other relevant information before approving any refund request.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time.

Any updates will become effective immediately upon publication on our website.

10. Contact

If you have any questions regarding this Refund Policy, please contact:

EJDOM LLC
​Email: mentor@fnltajne.com